We value our customers and strive to ensure satisfaction with our products and services. Please read our refund policy carefully to understand the conditions under which refunds are granted.
1. Time Limits for Refunds
Yearly/Lifetime Subscription Plan: Refunds within 14 days of purchase, but only for qualifying orders.
2. Situations Eligible for Refunds
- Accidental Duplicate Purchase: If you accidentally purchased the same product more than once, you can receive a refund for the duplicate product.
- Wrong Product Purchase: If you purchased the wrong product and subsequently purchased the correct product within the refund period, the wrong purchase is eligible for a refund.
- Technical Issues: If the purchased product is unusable due to technical issues, and you contacted our support team but the problem wasn't resolved within the refund period, you are eligible for a refund.
- Subscription Billing Errors: For subscription plans, if you canceled your subscription before the renewal date but were still charged, you are eligible for a refund of the erroneous charge.
3. Situations Not Eligible for Refunds
- Change of Mind: Refunds are not available if you change your mind after purchase.
- Expired Refund Period: Refunds are not granted if the purchase (including renewals) is beyond the refund period.
- Wrong Product Purchase Without Correct Purchase: Refunds are not granted if you purchased the wrong product and did not buy the correct product within the refund period.
- Product Misunderstanding: Refunds are not available if you did not read the product description and daily limits carefully, or did not try the product before purchase, resulting in dissatisfaction with its functionality or compatibility.
- Subscription Renewal Claims: Refunds are not granted if you claim you did not make the purchase but the order is an automatic renewal.
- Regional Price Differences: Refunds are not granted based on price differences between different regions and suppliers.
- Authorization Issues: Refunds are not provided if you are unable to authorize the product and did not contact the support team for assistance.
- Unresolved Technical Issues Due to Lack of Cooperation: Refunds are not granted if the product is unusable due to technical issues and you refused to provide necessary information or cooperate with the technical support team.
NOTE
Our subscriptions auto-renew by default, but you can cancel anytime. Canceling stops future billing, but you'll retain access until your current period ends. If you request a refund, your license will be deactivated immediately and you'll lose access to paid features. Refunds are processed within 1–7 business days, depending on your payment method. If you're unsure how to cancel or have questions about our refund policy, please contact us through the Contact Us page for assistance.